By Laura Steiner, Local Journalism Initiative Reporter, The Milton Reporter
February 11 marks the annual observance of 211 Day throughout North America, a day dedicated to raising public awareness of the essential information navigation service provided by 211 in partnership with United Way Centraide Canada.
211 is Canada’s primary resource for information on government and community-based nonclinical health and social services. Available for free and confidentially in over 150 languages via phone, chat, text, and web, 211 assists individuals in connecting with the appropriate information and services, offering a guided and trusted pathway to care and resources.
Brad Park, President and CEO of United Way Halton & Hamilton, underscores the significance of 211: “With the increasing challenges related to the cost of living, more members of our community are seeking assistance. Help is just three numbers away.”
Given the rising concerns over financial affordability and social service needs, many local governments are directing residents to 211 for support. With the largest inventory of Canada’s community services and government programs and benefits, 211 is well-equipped to aid individuals in accessing vital services such as shelter, food, mental health support, financial counselling, and emergency information.
In 2023, the top needs identified by 211 in Halton & Hamilton included housing (crisis, domestic violence, homeless shelters), health (support groups, diagnostic services, specialized care), and mental health (support groups, counseling, crisis intervention hotlines).
In Halton and Hamilton alone, 211 received over 7,000 contacts via phone, web chat, and email in 2023, with adults comprising 42% and older adults 13% of clients.
Residents are encouraged to dial 2-1-1 to connect with knowledgeable and compassionate community navigators trained to address their acute needs and underlying concerns by linking them to local community services and government benefits. However, it’s important to remember that in life-threatening emergencies, situations involving danger to property, or crimes in progress requiring police, fire, or paramedic response, individuals should always dial 911.
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