By: Yubin Yeon, Local Journalism Initiative Reporter, The Milton Reporter
Residents in Milton are voicing increasing frustration with the town’s public transportation system, citing limited coverage and unreliable service as key issues in a community experiencing rapid population growth.
Many commuters say the current transit infrastructure is failing to keep up with demand. They cite long wait times between buses and trains, and a lack of service in newly developed neighbourhoods.
“I think the commuting part is the hardest part of going to school,” said Sarah Brown, a student at Conestoga College’s Milton campus.
“Since I don’t live in dorms, I have to take the bus and train from Oakville. It takes more than an hour. It would be better if there were more bus stops and shorter train departure times.”
Students, seniors and daily commuters are calling on local officials to expand service routes and improve connections to regional transit systems, including GO Transit.
Rob Faulkner, senior advisor of public relations for the Town of Milton, said the town reviews feedback from residents and forwards service requests to the appropriate department.
“Staff forward service requests to the appropriate area for review and response,” Faulkner said in a statement.
“If a request can be acted upon outside of the service planning process, appropriate action is taken, and the customer is advised accordingly.”
Faulkner added that recorded complaints are categorized to identify trends and help determine whether new programs or policies are needed.
In response to public concerns, the Town of Milton is preparing improvements to local transit, with changes scheduled for September 2025. The town plans to redesign bus routes and schedules to improve reliability, coverage and frequency.
The upcoming plan includes expanded service to the Milton Education Village and Sherwood Community Centre, a redistribution of OnDemand service areas, and the introduction of Sunday service. Weekday evening hours are also expected to be extended.
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