Ontario to Review Online Ticket Buying Process

Ontario is reviewing the rules for buying and selling tickets online to give fans a fair shot at getting tickets to see their favourite team, musical act or theatrical performance.

Event tickets are mostly bought and sold online. While this has given fans more options, it also means that tickets to popular shows and games often sell out within hours, sometimes minutes. Many tickets are then posted on resale sites at a price much higher than their original value. “Hearing tickets were being bought by scalper bots, leaving real fans shut out from our show, was terrible.” Rob Baker of the Tragically Hip said.  Throughout the tour tickets sold once through legal ticket sellers would show up a second time online.

Starting today, fans can help the government develop new legislation that would make the process of buying and selling tickets more fair and transparent by sharing their ideas through an online consultation. To participate go to ontario.ca/tickets and complete the survey.

The province is looking for feedback in four key areas:

  • Access – making sure everyone has a fair shot at buying tickets for popular events
  • Affordability – addressing consumer concerns about resale prices and service charges
  • Transparency – making more information available to consumers when they buy tickets
  • Enforcement – making sure laws are followed.

The survey will run until March 15, 2017.